Frequently Asked Questions
How do I calculate how many tiles I need?
To calculate the number of tiles required, you’ll need to determine the square footage of the area you’re covering, account for a waste factor (typically 10-15% extra for cutting and mistakes), and factor in any cutting considerations based on the tile size and layout. Our sales associates can help ensure you order the right amount.
Can I install tile over existing tile?
Yes, you can install new tile over existing tile, but it’s crucial to first assess the condition of the current surface. Ensure the existing tiles are firmly attached, level, and free from damage. You may need to clean the surface thoroughly or apply a bonding primer before installing the new tile to ensure proper adhesion.
Where do I begin when selecting tile?
When selecting tile, start by considering the specific space where it will be installed. Think about factors such as the room’s function, desired style, color, material, and your budget. It’s helpful to browse samples and envision how they’ll complement your existing decor and fit your lifestyle needs.
What is grout? Why is it needed?
Grout fills joints, prevents debris, adds stability, and aesthetics.
What is the difference between sanded and unsanded grout?
Grout joint size determines which to use.
What is the difference between ceramic and porcelain tile?
Porcelain tile offers superior durability, water resistance, and longevity, making them a better choice for high-traffic or moisture-prone areas. Ceramic tiles are a more affordable option that works well in low-traffic, dry spaces while still providing aesthetic appeal and good functionality.
Can wall tile be used on floors?
Depends on its weight, thickness, and slip resistance.
What is a rectified tile?
Mechanically finished edges for precise dimensions and smaller grout lines.
What is trim in tiling?
Edge finishing pieces like bullnose or cove bases.
What are large format tiles?
Large format tiles are becoming increasingly popular due to their modern aesthetic and practical benefits. One of the key advantages of large format tiles is the reduction in grout lines, which creates a more seamless, clean, and visually expansive look. With fewer grout lines, large tiles can make a space appear larger and more open, especially in smaller rooms. They are also easier to clean and maintain since there are fewer grout joints to trap dirt and moisture. Additionally, large format tiles provide a sleek, contemporary feel and can be used to create stunning focal points or bold, uninterrupted patterns on floors and walls.
What tile finishes are available?
Matte, glossy, polished, and textured.
Do you offer installation services?
While we don’t offer installation services, we can recommend trusted professionals who specialize in such materials.
Can I place payment over the phone or online?
Unfortunately, payment cannot be made over the phone or online.
What is your return policy?
No returns are acceptable on dry mortars or special order materials. Stocked materials, subject to our inspection, can be returned within 15 days, and if accepted, require 20% handling and restocking charge. No opened tile boxes, opened packages, or loose bricks will be accepted. No returns or exchanges after 15 days of invoice.
What should I do if I can’t find the material I’m looking for?
If you’re having trouble finding a specific material or product, don’t hesitate to reach out to our sales associates. We have a network of suppliers and can help source hard-to-find items.
Can I get a consultation for my project?
Absolutely! We offer consultations for both residential and commercial projects to help you choose the right materials for your needs. You can schedule a consultation with one of our sales associates by contacting us through our website or calling our store.
How long will it take for my special order to arrive?
Special orders vary depending on the type of material you’ve ordered and from where it’s coming from. Your sales associate will give you an estimated delivery date when you place your order.